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Return Policy

RMA Request Form

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Warranty Information

Return Policy 

The following product conditions may qualify for Returned Merchandise Authorization (RMA) :

  • Product returned for Credit: In most cases, Credit (less shipping and 25% restocking fee) will be issued within 15 days of invoice date. NO CREDIT REQUEST IS ALLOWED AFTER 15 DAYS of INVOICE DATE. To return unopened items, obtain an RMA number from us (click here) and return the product with the RMA number and a copy of the invoice. If the return is NOT complete and NOT in a like new condition, the return will not be accepted and a handling fee will be charged. Please also note that sometimes manufacturer will not accept returns for any reason at all.
  • Product returned for Replacement : Replacement is treated as a new order. Follow the above instructions for returning unopened products for credit (NO CREDIT REQUEST IS ALLOWED AFTER 15 DAYS of INVOICE DATE.) and your new order will be processed. Upon receipt of the payment for the new order, product will be shipped immediately. Credit for the returned product will be issued if we find it qualifies after inspection. 
  • Defective product returned for Refund/Credit:
    • Refund will be issued for most defective products within 15 days of invoice date.
    • Defective product must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories provided at the time of sale together with a RMA number and a copy of the invoice.
    • To obtain an RMA number , click here.  
    • Refund /Credit (less shipping ) will be issued upon receipt and inspection of the Dead On Arrival (DOA) product.
    • If an item is NOT defective after inspection, the return will not be accepted and a handling fee will be charged.


  • Defective product returned for Replacement:
    • Most defective items will be replaced within 15 days of invoice date (after 15 days, returned items cannot be credited or refunded).
    • Defective product must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories provided at the time of sale together with a RMA number and a copy of the invoice.
    • To obtain an RMA number , click here.  
    • For customer who require Immediate Shipment of Replacement: We will ship a replacement immediately, right after receipt of any applicable payment for the replacement from customer. A refund for the defective product will be issued upon confirmation that the defective product has been returned within 15 days of invoice date.
    • For customer who do not require Immediate Shipment of Replacement: Upon receive and inspect of the return unit, the defective unit will be repaired or replaced up to the sole decision of the RMA dept.
    • Replacement applies for DOA (Dead on Arrival) products only
    • If we determine the return is NOT defective, the return will not be accepted and a handling fee will be charged.


  • Remarks :

    1.  Non-defective products: Items that have been opened or have a broken factory seal may not be returned for credit/refund or replacement. We are not liable if you order the wrong product. We pay our greatest effort to provide complete and accurate descriptions of our products. Please review the compatibility and technical information of the product carefully and ask us if you have any questions BEFORE placing the order. Many manufacturers will not allow opened, non-defective items to be returned for credit or exchange.

    2. Short shipment (missing items) must be reported within 2 days of receipt of shipment.

    3.  Damaged Shipment:
    Please open and check to make sure item is intact before you or your warehouse person sign for the delivery slip. Any damage spotted in receiving needed to notify driver and mark on delivery slip on site or no later than 2 days of receipt of shipment. Delay reporting or signing delivery slip without opening box and inspection fully may lose eligibility of filing damage claims later.
    Keep all original packing material and damage content for courierís inspection when there is ongoing damaged claim. Please do NOT dispose / use / or send damaged item to other location unless instruction by sender.

    4.  Shipping and handling is non-refundable despite any purposes of returns or exchanges. For items shipped via free shipping service to customers, we will refund the unit price less freight and re-stocking fees only after approval of RMA dept.

    5.  Replacement  Freight
    We will pay ground freight on replacement for defective product ONLY. Shipping charge for any returns from customer should be paid by customer. 

    6. Price difference : If there is a price adjustment between the date of the order and the date the RMA is issued, the lower of the two prices is applied as refund.

    7. Bulk Order / Custom design products: Bulk orders or Products with customized options like High Brightness, Quad Display, Touchscreen, HDMI, build-in speakers, Straight DC power input etc and others designed by customerís specification are non-cancelable / non-returnable once orders are confirmed. We follow the information provided by customers to produce required equipment and quantity. It is customer's responsibility to absorb all incorrect quantity and custom items if false information is given by customer initially.

    8. Out-of-Warranty products: there is $95 inspection fee required to be paid in advanced before sending item back for inspection. The fee is not refundable whether item is determined be repairable or not.

    9. International orders: We provide tech support and parts for self-repair during warranty if applicable. Customers will bear shipping of parts if it canít be fit in USPS flat-rate box. So is return shipping after repair if equipment needs to send in for investigation. Please notice that we are not responsible for custom duties, taxes and brokerage fee of return goods, or sending back to customers after repair. For more details, please contact us.


IMPORTANT NOTES FOR RMA , please read carefully to enhance your return handled as smoothly as possible:

1. To obtain an RMA, click here. Items returned without an RMA number will be refused upon receipt. Synergy Global Technology Inc reserves the right to refuse any return for any reason or for no reason at all.

2. Once the RMA number was issued, it is valid for 7 days ONLY. All return products must ship back to Synergy Global Technology Inc within 7 days of the RMA number issued date. RMA number will not be extended or reissued.

3. Please display the RMA Number(s) on the shipping sticker (never on the carton) of the returned package. We reserve the right to refuse return without RMA number shown on outside of the package properly.

4. All RMA cases effect on the date of obtaining RMA# ONLY. Reporting over the phone, email or fax without applying RMA# is NOT accountable. We are not liable if customers miss the deadline to file for return or warranty services.. 

5. A copy of the invoice must be included in the return.

6. Customer is responsible to return package in secured and insured packing. An un-qualified packing may occur damaged shipment and rejection of claim by forwarders. Synergy Global Technology Inc is not responsible for any damages occurred during the return shipment.

7. Obtaining a RMA number does not guarantee credit or acceptance of refund. Please read the above return policy carefully.

8. Any product returned to Synergy Global Technology Inc without an RMA number or neglected over 3 months without responding becomes the property of Synergy Global Technology Inc and Synergy Global Technology Inc has right to dispose it without further withhold. We are not obligated to provide a refund or replacement for such returned products.

9. Normally we will return customerís RMA request within 1-2 business days after receipt of inquiry. If customer does not receive the reply from us, it is customerís responsibility to contact us to verify the RMA request form is received by us

10.All information posted on our website is subject to change without notice. Please contact us to confirm it before ordering if there is any question.


Toll Free : 1-888-865-6888    Fax : 510-226-8968    Email :  sales@RackmountMart.com

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Product images may be generic and may not reflect actual item purchased. Synergy Global Technology Inc is not responsible for any typographical errors. Specifications subject to change without notice.  Legal.